4.5 out of 5
6 reviews on Udemy

IT System Administration Training for IT Help Desk Engineer

IT System Administration for IT Service Desk Technician
Kelvin Johnson
216 students enrolled
English [Auto]
In-depth knowledge of Windows Server Operating system
Active Directory Management
Windows Server and Client Installation Process
Group Policy Management
Advanced BitLocker Configuration for Client and Server environment

Do you want to improve your career in Information Technology? Do you want to start building your IT career with solid knowledge? You are in the right place! Wondering why? This video will be of a good guideline to you.

To become an IT specialist, you have to start from the basics, you need to master computers & everything related to information technology, how they work, how to install operating systems like Windows on machines, how they communicate, how to manage them, and how to troubleshooting all that, that’s from a hardware point of view, while taking into consideration the need to learn how users are managed through network, how you can manage users accounts permissions, passwords, access, all through Active Directory.

These are part of the stuff that we will be discussing in this course, we will discuss Domain Controllers, networks configuration, DNS records, Active Directory Users and Computers, Trust Relationship, Group Policy, Bitlocker configuration and Disk Management.

This video tutorial is going to be more practical and less theory.

This have structured from the most basic knowledge required, Installing, configuring and management of Windows Server and Client Operating System.

As more than 90% of the course contents are practical training, and in order to maximize your learning experience outcomes, I encourage you to have a test PC with a virtual software installed in order to apply and practice everything we will see in this video.

The training guidelines for this video will be the following:

1. Install and configure domain controllers for company 1 and company 2

2. Install and configure DNS servers

3. Create and configure DNS zones and records

4. Configure reverse lookup zone

5. Add Secondary Active Directory Domain controller

6. Configure Forward lookup zone

7. Create and manage Active Directory groups and organizational units (OUs)

8. Create and manage Active Directory users and computers

9. Configure two Trust relationship between the two companies

10. Configure service authentication and account policies

11. Create and manage Group Policy Objects

12. Configure BitLocker policy for all client devices

13. How to Configure Disks and Volumes in Windows Server

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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2 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion


Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed