4.8 out of 5
135 reviews on Udemy

IT Support Technical Skills Helpdesk

Hands-on Technical skills for IT Support Learners
Kevin Apolinario
2,395 students enrolled
English [Auto]
active directory
desktop support
tech support

This course is designed to give you a good understanding on IT Support. The course has live real-world hands on training that you can to use in a work environment.

This course will give you the basic knowledge, skills and confidence to being learning IT Support.

The course is designed to help you get familiar with real world technologies used in a work environment.

You will learn the below in this course

  • What is active directory.

  • How to share folders.

  • What is office 365.

  • How to fix your resume.

  • What is windows 10 and how to troubleshoot it.

  • What is a ticketing system and how to get it for free.

  • How to unlock accounts and reset passwords on active directory

  • How to access a client with MFA 2 factor authentication

  • Exchange mailbox access.

  • How to give someone access to a calendar.

  • How to answer a phone call with a client.

  • How to remote into someone machine/pc.

  • How to troubleshoot hardware issues.

  • How to apply to jobs.

  • How to troubleshoot outlook issues.

  • How to troubleshoot mobile devices.

  • How to troubleshoot mac/android devices.

  • What is RSAT Tools?

  • How to fix an issue with a computer that fell off the domain

Who is this course for:

This is for someone brand new starting out in the job market who has little to entry level skills. This is the perfect combination for someone who read the comptia a+ and wants to learn more about what you see on the job market. Reading the A+ and taking this course will make you well rounded.

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
4.8 out of 5
135 Ratings

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30-Day Money-Back Guarantee


11 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion


Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed