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IT Help Desk Engineer – Become the Best IT Service Desk

Learn all you need to know about IT Help Desk, IT Support Engineer, System Administrator and IT Troubleshooting skills
Kelvin Johnson
15 students enrolled
English [Auto]
In-depth knowledge of Windows Server and Client Operating system
How to To configure a Lab environment
How to Install and Manage Windows Operating System
Network Management
How to Configure and Manage Active Directory
How Group Policy works
Remote Connection
How to Troubleshoot Computer problems

Do you want to improve your career in Information Technology? Do you want to start building your IT career with solid knowledge? You are in the right place! Wondering why? This video will be of a good guideline to you.

To become an IT specialist, you have to start from the basics, you need to master computers & everything related to information technology, how they work, how to install operating systems like Windows on machines, how they communicate, how to manage them, and how to troubleshooting all that, that’s from a hardware point of view, while taking into consideration the need to learn how users are managed through network, how you can manage users accounts permissions, passwords, access, all through Active Directory.

These are part of the stuff that we will be discussing in this course, we will discuss How to configure your Lab, Domain Controllers, networks configuration, Active Directory Users and Computers, Group Policy, Disk Management and Computer Troubleshooting skills.

This video tutorial is going to be more practical and less theory.

This training is structured from the most basic knowledge required, Installing, configuring and management of Windows Server and Client Operating System.

As more than 90% of the course contents are practical training, and in order to maximize your learning experience outcomes, I encourage you to have a test PC with a virtual software installed in order to apply and practice everything we will see in this video.

The training guidelines for this video will be the following:

1. Course Introduction

2. How to Configure Your Lab

3. Network Management

4. Active Directory

5. Group Policy

6. Using Windows 11 & Windows 10

7. Remote Connection

8. How to Troubleshoot Computer Problems

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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4 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion


Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed