4.46 out of 5
908 reviews on Udemy

Help Desk Professional: A guide to your IT career

Master the Help desk position by working smarter and boost your career opportunities
Zachary Avant
2,743 students enrolled
English [Auto]
Computer skills to help you break into the IT world
How to quickly diagnose computer related issue and the steps to take to resolve problems
How to communicate with users and provide the best IT experience
Understand the functions of computer hardware and navigate Windows
Server Hardware and Software
Networking: IP's, DNS, DHCP, and Command Prompt tools

Help Desk Professional is your guide to breaking into the IT world. We cover the basics of computing to intermediate/advanced tools without a bunch of useless information. The  5 hours of Help Desk Professional will bring you new and exciting information that you’ll be able to apply during interviews and in the workplace.

What sets Help Desk Professional apart from competing courses is the use of real-life examples. I have personally selected actual tickets that my team has worked on in the past to bring you the best representation of workplace interactions.

Things we will cover in this course:

Setting up a Windows 10 environment

How to work your way around Windows

Printer Troubleshooting

Networking Basics

Server Hardware

Server 2016 Operating System

Virtual Environments

Active Directory

Group Policy


Please join me in this technological journey; I’ll be available to assist you with anything you need along the way. I’m confident this course will increase your knowledge and improve your tech confidence. It’s time to take your skills to the next level. What are you waiting for?

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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30-Day Money-Back Guarantee


5 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion


Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed