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Business Analysis Competencies: Personal Skills (IIBA-ECBA)

Business Analysis Certification Program (IIBA - ECBA Certification)
Sorin Dumitrascu
12,426 students enrolled
Recognise behaviors associated with learning, creative thinking, and visual thinking skills
Identify behaviors associated with conceptual and systems thinking skills
Recognise effective decision-making and problem-solving skills
Recognise attributes of effective analytical thinking skills
Understand behaviours associated with effective teamwork, facilitation, and teaching
Recognise the traits of an effective leader and negotiator
Recognise attributes of effective interaction skills
Understand factors that may inhibit effective communication
Identify characteristics of effective verbal communication
Identify characteristics of effective nonverbal communication
Identify characteristics of effective written communication
Identify characteristics of effective listening
Recognise attributes of effective communication skills

The Business Analysis Competencies: Personal Skills (IIBA-ECBA) is the 12th course of the Business Analysis Certification Program which includes a total of 14 courses. This course is the first in a two-part series on business analysis competencies, or underlying competencies, as they’re called in the BABOK Guide.

These competencies represent skills and knowledge that all business analysts should have in order to excel at their jobs. There are six categories of competencies altogether, and in this course we’ll be looking at three of them: analytical thinking and problem solving, communication skills, and interaction skills.

Analytical Thinking and Problem Solving

1. Creative and Visual Thinking
2. Conceptual and Systems Thinking
3. Decision Making and Problem Solving
4. Exercise: Analytical Thinking Core Competencies

Interaction Skills

1. Teamwork, Facilitation, and Teaching
2. Leadership and Negotiation Skills
3. Exercise: Interaction Core Competencies

Effective Communication Skills

1. Communication Skills Overview 2. Verbal Communication
3. Nonverbal Communication
4. Written Communication

5. Effective Listening Skills
6. Exercise: Communication Core Competencies

You can use this course to improve your business analysis knowledge and abilities and to obtain the certifications provided by the International Institute of Business Analysis.

That’s it! Now go ahead and push that “Take this course” button and see you on the inside!

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2 hours on-demand video
3 articles
Full lifetime access
Access on mobile and TV
Certificate of Completion


Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed